FAQ

All customers must present the following original documents: 1. Identification: Valid passport from your country 2. Payment proof: International credit card in renter's name (VISA, MasterCard, AMEX, etc.) 3. Valid driver's license: - Japanese customers: Valid Japanese driver's license - Overseas visitors: You must have both: ① Valid original driver's license from your country ② Valid International Driving Permit (IDP): Must be issued by Geneva Convention signatory countries ※ Note: Driving with only your country's license or unofficial translations is illegal in Japan. ※ Sports cars, vans, or luxury vehicles may require additional proof of driving experience.

Yes, we offer comprehensive delivery and pickup services! We deliver to major airports including Narita, Haneda, and Kansai International Airport, major hotels in Tokyo, Osaka, and Kyoto, as well as your home or office. Service fees vary based on distance and vehicle type. Reservation required 48 hours in advance. Please confirm details via email, LINE, etc.

We offer flexible cancellation policies: - 7+ days before rental start: Free - 4-6 days prior: 20% of rental fee - 3 days prior: 30% of rental fee - 2 days prior: 50% of rental fee - 1 day prior: 80% of rental fee - Same day: 100% of rental fee For unavoidable circumstances like weather or flight delays, we can make exceptions with supporting documentation. Our cancellation insurance option (10% of rental fee) allows free cancellation up to 48 hours before pickup for any reason.

【Peace of Mind Package (Recommended)】 For your safety and peace of mind, we strongly recommend our "Peace of Mind Package" which includes: 1. Collision Damage Waiver (CDW): In case of an accident, your liability for vehicle damage can typically be reduced to ¥0. 2. Non-Operation Charge (NOC) Waiver: Covers business loss during vehicle repair period, avoiding additional expenses. 3. Third-Party Liability Insurance: Included in basic rental fee, provides basic coverage for third parties. 【Important Notes】 - Insurance validity requires: Compliance with traffic rules and rental contract - Insurance becomes void for: Drunk driving, reckless driving, driving by unregistered persons, etc. - Please confirm at pickup: ① "Is my deductible for vehicle damage ¥0?" ② "Is Non-Operation Charge (NOC) coverage included?" For detailed insurance terms, please contact us.

We accept the following payment methods: - WeChat Pay - Alipay - Credit cards: Visa, Mastercard, American Express, JCB, Diners Club - Cash Payment timing: - Prepayment: Can be paid via bank transfer, etc. - Payment at pickup: Full amount or balance can be paid when picking up the vehicle ※ You can pay a deposit in advance via bank transfer and settle the full amount at pickup.

【Registration Fees】 - Spouse: Free - First additional driver (non-spouse): ¥1,500 per day - Second and subsequent drivers: ¥1,000 per day 【Requirements & Procedures】 All additional drivers (including free spouse registration) must meet the following conditions and present relevant documents at pickup: - Valid driver's license: Valid license issued by your home country - International Driving Permit (IDP): Overseas license holders must present both passport and valid IDP (issued under Geneva Convention) - Identification: Usually passport (to verify identity matches license information) - Age and driving experience requirements: Must meet same conditions as primary renter 【IMPORTANT! Unregistered Driving & Insurance Voidance】 If someone not registered on the rental contract drives the vehicle, all purchased insurance (including NOC waiver) will be completely void in case of accidents or vehicle damage. You may be liable for full repair costs, towing fees, business loss compensation, and other substantial expenses. To avoid unnecessary risks and disputes, please ensure all persons who will drive the vehicle complete registration procedures.

Yes, reservations can be modified up to 24 hours before rental start. Modifications allowed: - Vehicle upgrades - Rental period extensions - Adding optional equipment Pricing: - If cost increases: Pay the difference - If cost decreases: Refunds follow our cancellation policy Extensions during rental: - Possible subject to vehicle availability - Please contact us at least 12 hours before scheduled return if extending - Extension policy is based on confirmation with staff

Yes, all rentals include 24/7/365 roadside assistance. ※ For issues caused by customer (lost keys, keys locked inside vehicle, dead battery from lights left on, etc.), consultation with staff is required. Throughout Japan, call our dedicated hotline and assistance will be dispatched from the nearest service center. Arrival time: - Urban areas: Average 60 minutes - Rural areas: Average 120 minutes - May vary depending on conditions such as severe weather For mechanical failures not caused by customer negligence, we provide free replacement vehicles. Our multilingual operators are available, so you can use the service with confidence even if you don't speak Japanese.